Categories
COVID-19 Guest Post Nordic Tourism OVertourism Research Tourism Western Norway University of Applied Sciences

Overtourism, Pandemic and Nordic Tourism

Guest post by Ove Oklevik, Associate Professor, Grzegorz Kwiatkowski, Associate Professor, and Gurid Gjøstein Karevoll, Assistant Professor, at Western Norway University of Applied Sciences.

During the last decades, most Nordic destinations have tried to increase the number of tourist arrivals. In recent years, before the pandemic, tourist arrivals secured continued growth in Nordic countries’ most popular destinations. This growth has in turn caused crowding challenges. Crowding is labelled ‘overtourism’ in academic literature and causes an ongoing debate among researchers. But overtourism has created a substantial public debate as well. One of the dilemmas is that overtourism is related to a few destinations only. Most of the areas in the Nordics are underpopulated and under-visited. There is room for a substantial increase in the number of inhabitants and visitors in these areas.

Overtourism in the Nordic Countries

Let us give some examples of overtourism from the pre-pandemic period in Nordic countries. These examples are not exhaustive, but might function as illustrations. In Denmark, Copenhagen is the most attractive destination. A high share of the visitors to the capital of Denmark – around 87% – tend to stay in and around the inner-city, especially the canal district Nyhavn. Nyhavn is well-known for its colourful merchant houses. The concentrated inflow of tourists in the city’s heart strains urban life with increased noise and traffic levels.

Copenhagen is bicycle-friendly but is also suffering from overtourism. Image by Visit Copenhagen

In Norway, examples of overtourism are Flåm and Lofoten. Several newspaper articles have documented the problem of large queues. In summer 2019, travellers had to wait for 5 hours to get a place on a ferry to Lofoten, a group of islands in Nothern Norway. On the mainland, in the same area, no queuing occurred.

Lofoten in Norway. Queuing is needed for travelling to Lofoten. Image by Pixabay.

Lapland is Finland’s northernmost region bordering Russia, Sweden, Norway and the Baltic Sea. Lapland is famous for its ski resorts, Northern Lights and subarctic wilderness. However, the most popular activity in recent years is husky rides. The growing interest in husky sledging puts the animals at risk. The tourist season in this region is short, between three and four months every year. A short season, combined with increasing demand, put a lot of stress on dogs and operators.

Dog sledging has become very popular in Lapland, Finland, but this also represents an overtourism challenge. Image by Pixabay.

The arrival of the pandemic

Declared as a pandemic on 11 March 2020 by the World Health Organisation (WHO), the Coronavirus (Covid-19) outbreak has heavily influenced the travel and tourism industry worldwide. The travel and tourism sectors have been affected by travel restrictions, quarantines, lockdowns and mandatory testing. These pandemic measures have created volatile and unpredictable business and travel environments.The global tourism industry now looks into a third year of uncertainty. Some researchers argue that the COVID-19 crisis should be a turning point, and that a return to pre-pandemic overtourism phenomena is undesirable and also unlikely to happen. However, according to Gössling and Scheiggart (2021) there is minimal evidence that the crisis has changed or will change tourism at an aggregated level. On this question, the future will give us the answers.

The pandemic has also taught us some other lessons regarding to how people react to different behaviour from government, individuals and companies. Based on a research project funded by the research council of Norway, with researchers from Italy, the US and Norway, we have now learned more about how these actions might influence travel patterns.

In an experiment, researchers exposed respondents for information containing a government that responded to the pandemic in either a good or bad way. The study showed that bad politics regarding government responses to the pandemic (i.e. ignoring the dangers of the virus, not imposing any social distancing, and not listening to medical advice) might generate bad feelings like anger, disgust, and scornfulness in the population. Those negative feelings will, in turn, impact travel intentions among tourists. Bad governmental response of pandemics might impose a stronger desire (and more travelling too) to travel among the population. However, the impact is evident only for one group of people. As human beings, we might be described with two different individual characteristics. Some of us are highly individualistic, and others are highly collectivistic-oriented. Being highly individualistic means that they are highly competitive oriented, like to make decisions on their own, and are also more likely to travel alone or organize their travel as an individual. Their counterparts are collectivistic-oriented persons, who are more concerned about their group members’ well-being than their own needs, and they are more likely to travel in groups. Most people can be placed along a continuum between those two extreme points. However, the distinction between individualism and collectivism might help us better understand possibilities and challenges regarding travel patterns in post-pandemic time.

From left to right: Grzegorz Kwiatkowski, Associate Professor. Gurid Gjøstein Karevoll, Assistant Professor. Ove Oklevik, Associate Professor.

The research from Western Norway University of Applied Sciences shows that individualistically oriented tourists tend to travel in defiance if the government in their country mistreat a pandemic situation. The collectivistic oriented tourists don’t have this tendency. Collectivistic oriented tourists have a low desire to travel during a pandemic, independently of how their government treat the pandemic. Combined with existing knowledge that individualistically oriented tourists have higher spending, are more involved in special interest tourism, and tend to stay longer in a travelled area, those tourists might be a part of the solution of the overtorusim issue. Tourists visiting longer in an area are more likely to spread than short-time visitors. Short-time visitors are more likely only to target the main ( and crowdy) attractions. The individualistically oriented tourists represent more diverse interests than their collectivistic counterparts too. This might contribute to spreading those tourists on many different types of activities and thereby reduce the overtourism problem.

Solution on the overtourism problem? Shooting festival in Norway placed in rural regions. Image by the Frivillige Skyttervesenet.

One example of a special interest activity in Norway is “Landsskyttarstevent”  (i.e. a shooting festival). The festival is hosted in rural areas in Norway. The event is a one-time activity that lasts for eight days and it draws 10-15.000 people every year. And more important, it’s located outside the main tourist destinations in the country.

References

Drivers of public responses toward Coronavirus outbreak and implications of social dynamics – COSD – Høgskulen på Vestlandet (hvl.no)

Overtourism in Finnish Lapland puts huskies at risk – TAN (travelandynews.com)

Is Copenhagen the latest city to fall victim to overtourism? – Lonely Planet

Står fem timer i fergekø for å komme til Lofoten – NRK Nordland

Gössling, S. and N Schweiggart (2022). Two years of COVID-19 and tourism: what we learned, and what we should have learned.  Journal of Sustainable Tourism. 30(4)

Oklevik, O., Gössling, S., Hall, M., Steen-Jacobsen, K., Grøtte I.P. (2019). Overtourism, optimization and destination performance indicators: a case study of activities in Fjord Norway. Journal of Sustainable Tourism. 27(12); 1804-1824.

Oklevik. O, Kwiatkowksi, G., Preuss, H. and A. Kurdyś-Kujawska (2021). Contextual engagement in event visitors’ experience and satisfaction. Scandinavian Journal of Hospitality and Tourism.

Categories
Business Academy SouthWest Dania Academy Digital Competences Finland Life-long Learning Linnaeus University Meeting News Nordic Tourism Tourism lessons learned: from remote locations University of Greenland University of Turku Western Norway University of Applied Sciences

TourNord goes to Turku, Finland!

Perspectives to life-long learning, Nordic coastal tourism, blended intensive programmes, and multisensory research environments in the food sector were just a few of the topics covered at our 2nd network meet in Turku, Finland. From the 28-30 of March 2022, the University of Turku was host to our TourNord partners, coming from Business Academy SouthWest, Western Norway University of Applied Sciences, University of Greenland, Linnaeus University and Dania Academy!

Serving as a forum for exchanging best practices and experiences for education and knowledge development within Nordic Tourism, the central themes of the network meeting were:

  1. Life-long learning: How can educators continuously update their skills and competences
  2. Nordic Tourism: What makes it unique
  3. Tourism lessons learned: From remote locations

The network meet also had scheduled in workshops to continue working on the ideas created at our first network meet in Esbjerg, Denmark – namely projects within digital competence development in the tourism sector, and development of Nordic coastal tourism.

Turku, Finland. Source: Flickr

Day 1: Perspectives to life-long learning and Developing Nordic Coastal Tourism

After a warm welcome, Timo Halttunen, Head of Unit at Brahea Centre Areal Research and Development, at the University of Turku, gave us a presentation about professional learning, the reform of continuous learning in Finland, as well as the challenges the tourism sector faces with regards to continuous learning – a challenge not only unique to the Nordics, but to the EU sector as a whole! An interesting fact, was that the Nordic countries were ahead of the curve in Europe with regards to continuous learning, yet the tourism sector still lagged behind when comparing to other industries.

The presentation was followed by a great discussion on key areas that TourNord’s partner institutions could focus on in their respective countries when it comes to current students, as well as plans for continuous learning throughout a career of a tourism sector employee.

Continuous Learning in Finland

After the presentation and discussion, Gregory Kwiatkowski from Western Norway University of Applied Sciences and Christian Dragin-Jensen from Business Academy SouthWest led a work-meeting about how to progress from our desire to jointly work on developing a Nordic Coastal Tourism project (from our network meet in Esbjerg). We have excitedly concluded to create a book: “Developing Nordic Coastal Tourism” with all partners contributing to chapters, as well as inviting other practitioners and scholars to contribute! Gregory and Christian will serve as editors. Mia Post-Lundgaard from Business Academy SouthWest also raised the important notion of the book’s necessary contribution to not only academics and practitioners, but also to students. Moreover, the important question was also asked that if we are a Nordic cooperative, should the book not also be available in (at least some) of our Nordic languages?

In the evening, we were introduced to a Turku tourism destination concept: The Turku Food Walk, at local restaurant Di Trevi. The Turku food walk is an initiative by Visit Turku and its partners to showcase the best of the city’s culinary scene with just one card. That is, for a modest fee, tourists can visit an array of restaurants and sample many dishes from many different restaurants. The tour is ideal if you’re new to the city or visiting Turku and are interested in the food culture of the Nordics. It was fascinating to hear how many of the city’s restaurants found benefits in coopetition (the act of cooperating between competing companies) to give tourists a more holistic experience of the city’s food scene.

An example of a dish for Food Walk Turku at restaurant Di Trevi.


Day 2: A day of Senses in Tourism Research and Experience Development

Our second day was a a true day of exchanging best practices. This day was dedicated to exploring how the University of Turku research the use of senses in developing and understanding experiences. The first item on the order of the day was a fascinating presentation by Emmi Järvi, Project Communications Specialist, titled “Multidisciplinary research platform for producing new scientific knowledge and consumer understanding for society and businesses”. The research platform was using in-house facilities at the University of Turku campus, namely an experimental restaurant called Flavoria, and a multi-sensory room full of modern technologies to enhance sensory experiences.

The experimental restaurant was a veritable smorgasbord of data collecting points, from how guests selected their food, to how much bio-waste they generated, as well as desired portion sizes. The multi-sensory room, titled Aistikattila, is an immersive multi-sensory space for research and teaching and for hosting innovation workshops, seminars and events. More specifically:

Aistikattila provides an interesting setting for e.g. co-creation, product, and group interview studies. With studies measuring the effects of different environments can be discovered, how a certain audiovisual environment or augmented reality affects, for example, eating experiences, human behavior, or sensory experiences. The research possibilities go beyond the above-mentioned framework; the object of study can well be a technological solution

Aistikattila

Inspired by sitting in the Aistikattila space, we had a double brainstorming session on how we could work together on the following:

  1. Creating a blended intensive programme. Led by Gregory Kwiatkowski, we discussed on which common tourism topics where we could lead a blended intensive program – the area of Event Management drawing particular interest. Great experiences were shared on Dania Academy’s efforts by Henrik Pahus and Mikkel Lodahl of their summer school programs in Vietnam and elsewhere around the world. It was decided to continue this avenue to create a blended intensive programme for our Nordic partners!
  2. Continue our work on digital competences within tourism. Led by Timo Halttunen and Christian Dragin-Jensen, an intense discussion was had with all partners, but followed with a fruitful creation of a concept note for an Erasmus+ application (further developed from our ideas at the 1st network meet in Esbjerg). Specifically, a project which focuses on creating a tourism platform to better define digital skills and competences within tourism, how to upskill and reskill existing tourism employees, assessing learning in digital contexts, and how to create a blueprint for micro-credentials within tourism educations. Trine Thomsen from Business Academy SouthWest also highlighted the tremendous importance of linking digital skills with lifelong learning, as the realm of the digital is simply moving so fast, that what is taught at the beginning of an education, may no longer be relevant when students receive their degree!

In the afternoon, we continued along our journeys of senses – more specifically, the sense of sight. A presentation was given by Marjaana Puurtinen, Adj. Professor at the University of Turku, on Eye-tracking technology in educational research: higher-order cognition, learning in different domains and contexts. This was a fascinating presentation on not only how we can optimize teaching by using eye-tracking technology, but also how we could design tourist experiences. One of Marjaana’s projects was about designing a better museum experience by eye-tracking guests throughout the museum, to gain a novel and unique understanding of what guests spent the majority of their time looking at, as well as discovering what elements were most interactive for them. A future project we surely can’t wait to see more of!

Mrjaana Puurtinen’s presentation

The session was followed by a great discussion on how can we use these technologies in understanding professional learning, particularly when comparing to “hands-on task” learning, vs. theoretical and conceptualisation learning.


Day 3: Designing a “hands-on” museum visit – how a multi-sensory exhibition was developed with researchers and stakeholders

The final day of our 2nd network meet was an excursion day to 40,000+ exhibition at the Forum Marinum. Here we were guided by Ira Lahovuo, Project Manager at the City of Turku, and the main driving force behind the exhibition, an output of an Interreg project, Archipelago Access. Turku is the main city closely located to Finland’s famous archipelago, home to more than 40,000 islands. The project’s summary was the following:

Sustainable nature and culture-based archipelago tourism are still characterized by a large number of SMEs, public actors, uncoordinated promotion and scattered information. Thanks to Archipelago Access, Turku and Stockholm archipelagos join forces and invite Åland along to increase the attractiveness of the whole archipelago area.

Archipelago Access

Guided by Ira, we were given a unique insight in how many different stakeholders took part in creating the exhibition, from digital and sound specialists, tourism experts and marine biologists. Much focus was placed on finding the perfect balance between informing potential visitors about the region and the difficulties it faces (loss of biodiversity, climate change, etc.), but also to show how it could be an attractive place to visit – when done right.

Ira Lahovuo guiding several TourNord members
A TourNord member trying the VR experience of the Archipelago.

All the participating TourNord members would like to thank the University of Turku and its partners for their warm hospitality, and a fantastic program which ensured that our network meet serve:

1. As a forum for exchanging best practices and experiences for education and knowledge development within Nordic Tourism
2. To discover and implement innovative ways of teaching to benefit educators and students in preparing them for the current/future demands of Nordic Tourism

3. To promote & advance student/staff mobility amongst partners for learning, innovation and R&D activities within NT.

Categories
Guest Post Just Governance Linnaeus University Sweden Tourism

Just Governance: The Pathway to Destination Social Sustainability

Guest post by Marianna Strzelecka, Associate Professor at Linnaeus University, Sweden.

In this short entry, I argue how the concept of a “Just Destination” must embrace resident empowerment in destination governance and see it as a condition for social sustainability.

What is “Just Governance”?

Just governance brings citizens and institutions closer and engages them in processes and structures that build societies (Bramwell & Lane, 2011). It considers “ethical principles that aim towards justice and the good of the place, the people and things in it, and the good of those who visit it” (Jamal, 2019). Ensuring just practices toward the residents and their natural and cultural goods requires addressing tangible environmental, ecological, economic, and social/social-political impacts and intangibles such as human–cultural and environmental relationships within the destination.

In sustainable destinations, justice must be the leading principle guiding tourism and the first principle for evaluating the effectiveness of tourism governance. In this regard, I propose that just destinations consider three-justice domains: distribution, recognition, and representation (Fraser, 2008).  

  1. A just distribution occurs “to everyone’s advantage and at the same time position of authority and responsibility must be accessible to all” (Rawls, 1999, p.53). Figueroa (2006) rightly notes that the most common usage of just distribution pertains to…something missing here?. Distribution issues underlying tourism governance may include equitable distribution of tourism-related risks, benefits, and costs and access to information, knowledge, or economic limitations. However, destination governance that only targets allocation fails to consider ‘who’ gets to be represented in decision-making or who gets to define what ‘justice’ means (Fraser, 2000).
  2. Recognition tends to be seen as a remedy to distribution issues. Fraser (2008) considered recognition a precondition to a membership in a political community, whereas Young (1990), urged that recognition “requires explicitly acknowledging and attending to group differences” (p.3). Participatory procedures may reinforce recognition in local governance as they create opportunities for different actors to come together to recognize each other’s interests and perspectives in tourism development.
  3. Representation can be seen as an essential step to mitigate conflicts in tourism destinations as it draws attention to the idea that the outcome of tourism decision-making must equally represent residents’ views and ambitions (Fraser, 2008). In this context, destination governance concerned with local or regional wellbeing must improve celebrate social differences and foster participants’ self-development and self-determination.
Just Destinations must embrace resident empowerment in destination governance and see it as a condition for social sustainability, argues Marianna Strzelecka (Photo source: Westmed)

Resident empowerment as a key to a Just Destination?

Fraser’s critical approach to justice is based on the principle of participatory parity, where systematic social inequalities are eliminated. This can be done through direct participation (Figueroa, 2006; Whyte, 2010). Such norm of direct participation requires that “all agents who may benefit or be harmed by the outcomes of institutional proceedings and social transitions have the opportunity to veto or formally accept the risks” (Whyte, 2010, p.77). However, the sole policy focus on participatory procedures overlooks local power struggles and structural inequalities. Participatory procedures are unlikely to produce just outcomes when some stakeholders dominate others regarding human, financial, or structural resources (Fung and Wright, 2001). Residents must both, be willing to participate and have the capacity to do so.

Resident empowerment is the key to effective destination governance (Beaumont and Dredge, 2010) and crucial to “people, organizations, and communities to gain mastery over their affairs” (Rappaport, 1987, p. 122). The political domain of resident empowerment is probably one that is most discussed. Its essence lies in that individuals or groups enhance their competency for tourism governance and are thus able to influence the governance process (Strzelecka & Wicks, 2015). The core idea of political empowerment for a destination’s social sustainability, is to shift power to people and communities to engage in the governance.

The three-justice domains as a means to empower residents

The transformative capacity of empowerment lies in its three-component structure. The intrapersonal component refers to the manner in which individuals think about themselves and includes concepts of self-efficacy and perceived competence (Zimmerman & Zahniser, 1991). The interactional component addresses individuals’ ability to “develop a critical understanding of the forces that shape their environment and knowledge of the resources required and methods to access those resources to produce social change.” (Speer, 2000, p.52) Empowering processes engage residents in learning about opportunities to influence the aspects of their environment and increase their ability to influence the decision-making process (Christens, 2012).

Distribution recognition and representation facilitate processes transforming local reality by reinforcing the centrality of residents (Bartholo et al., 2008, p. 104). However, while empowerment appears to be the core concept in political justice governance, it has not been previously theorized in relation to the three-justice domains. Frankly, empowerment is a fluid phenomenon, it may increase or decrease over time, and it may fluctuate at different points in time. This fluctuation over time, of course, implicates a reciprocal relationship between resident empowerment and justice in tourism governance where the justness of tourism governance could ebb and flow over time, too resulting in empowerment being a continual process where there is no resting or ‘having arrived’ at just tourism governance. Essentially, empowerment can be seen as a precondition for and an outcome of just government. For instance, just governance can empower residents with the capacity to initiate social change. In return, this social change modifies the form that empowerment will take.

Marianna Strzelecka, Associate Professor, Linnaeus University

Considering resident empowerment as a kind of precondition to resident participation in tourism planning and policymaking means that the empowering method must acknowledge and attend to existing local circumstances. Individual and group local identities, experiences, knowledge will contribute to residents’ self-efficacy or perceived control and motivate them to engage in destination governance. The above mechanism reinforces the resident’s perception of a more equal distribution of power to influence decision-making (Fraser, 2008). Residents who feel empowered are also more likely to see opportunities for representing their perspective on destination development. The representation domain of justice consists of two reciprocal forces. On the one hand, knowledgeable residents who feel encouraged and motivated will seek to represent their perspective in tourism planning and development. On the other hand, policymaking mechanisms for policy justice such as participatory procedure will enable those motivated residents to pursue their views and ambitions.

An equal distribution of resources, greater mutual recognition, and more inclusive processes enable the empowerment of local groups by facilitating direct participation and increasing their effectiveness. Empowered residents gain a sense of sociopolitical control in their particular situations. The sense of control among residents defines the extent to which they are motivated and see themselves as capable of using social and political resources (Zimmerman and Zahniser, 1991). In reference to recognition, representation, and distribution, empowerment is more than participation, “it includes the processes that lead people to perceive themselves as able and entitled to make decisions” (Rowlands, 1997, p.14). It reinforces recognition, representation, and distribution efforts in the destination governance and thus remains a precondition for the social sustainability of tourism destinations.

References

Bartholo R, Delamaro M, and Bursztyn I. Tourism for Whom? (2008). Different Paths to Development and Alternative Experiments in Brazil. Latin American Perspectives. 35(3), 103-119.

Beaumont, N. and Dredge, D. (2010). Local tourism governance: a comparison of three network approaches, Journal of Sustainable Tourism, 8(1), 7-28.

Bramwell, B. and Lane, B. (2011). Critical research on the governance of tourism and sustainability, Journal of Sustainable Tourism, 19 (4-5), 411-421.

Christens, B.D. (2012). Toward Relational Empowerment. American Journal of Community Psychology, 50, 114-128.

Figueroa, R. (2006). Evaluating environmental justice claims. In J. Bauer (Ed.), Forging Environmentalism: Justice, livelihood, and contested environments (pp. 360-376). Armonk, NY: M.E. Sharpe

Fraser, N. (2008). Scales of Justice. Reimagining Political Space in a Globalizing World. Cambridge, G.-B, Malden, E.-U, Polity Press.

Fung A. and Wright E.O. (2001). Deepening Democracy: Innovations in Empowered Participatory Governance. Politics & Society, 29(1), 5-41.

Jamal, T. (2019). Justice and Ethics in Tourism (1st ed.). Routledge.

Rappaport, J. (1987). Terms of empowerment/exemplars of prevention: Toward a theory for community psychology. American Journal of Community Psychology 15 (2), 121-148.

Rawls J. (1999). A Theory of Justice, Revised Edition, Harvard University Press.

Rowlands, J. (1997). Questioning empowerment: Working with women in Honduras. Oxford, UK: Oxfam.

Speer, P. (2000). Intrapersonal and interactional empowerment: Implications for theory. Journal of Community Psychology 28(1), 51-61.

Strzelecka M. & Wicks B. E. (2015) Community Participation and Empowerment in Rural Post-Communist Societies: Lessons from the Leader Approach in Pomerania, Poland, Tourism Planning & Development, 12(4), 381-397.

Whyte, K.P. (2010). An Environmental Justice Framework for Indigenous Tourism. Environmental Philosophy, 7(2), 75-92.

Young, I.M. (1990). Justice and the politics of difference. Princeton, NJ: Princeton University Press.

Zimmerman, M.A., Zahniser, J.H. (1991). Refinements of sphere‐specific measures of perceived control: Development of a sociopolitical control scale. J. Community Psychology, 19, 189-204.

Categories
Business Academy SouthWest Denmark Digital Competences Guest Post Tourism

Tourism and the Digital Jungle

Guest Post by Christian Dragin-Jensen, Senior Research & Business Development Specialist , at Business Academy SouthWest, Denmark.

At the backdrop of TourNord’s 1st network meeting in Esbjerg in late 2021, we were presented with a fascinating insight by Alice Bank Danielsen from Danish Coastal and Nature Tourism – namely the significant schism there exists between educational institutions’ understanding of digital competences in the tourism sector, versus the actual reality. It seems, at least in Denmark, that educational institutions have a perception that the necessary skills exist with practitioners to navigate the increasingly complex world of digital tools needed to cater to digital savvy guests, whereas the reality is quite the opposite. Following a report from Kvistgaard & Hird (2019), there is a significant gap in the absorption ability of adapting to tech changes in the tourism field between public organizations, research institutions and private supplier of digital solutions compared to that of tourism companies (figure 1). This is particularly the case for SME companies (small and medium-sized enterprises).

Figure 1. Kvistgaard & Hird (2019), p. 26.

The same report also highlights that these tourism companies wish to work on becoming digitally adept, yet only find the time to experiment and ‘test the waters’ in the off-season (namely the winter months), signifying that the output generated is not seen as a strategy or competence, but rather about here-and-now solutions and process coincidences, thus resulting in a fragmented and unsystematic smattering of actions.

With the industry increasingly depending on digital technologies for providing services and products for digital citizens, this is a worrying predicament for tourism – particularly Nordic Tourism as we are already considered as expensive destinations. Does rising requirements in digital competences mean a further price hike, or equally problematic – a drop in quality and variety of service and products offered? In this post, I don’t attempt to offer a panacea to such a wildly complex solution, and where a plethora of stakeholders exist. Instead, I see this post as a platform for discussion – particularly for educational institutions, how we define this issue, and what our role should be in addressing this gap.

Are we speaking the same language? Defining digitalization and the skills that come with it

Digitalization, much like innovation and sustainability, have become mainstream words in almost all business and educational circles – while mainstream, these are complex subject matters, which therefore make it much harder to pinpoint what we mean when we say digitalization – especially in a tourism context.

An EU initiative, SmartTourismCapital, has defined digitalization as offering “innovative tourism and hospitality information, products, services, spaces and experiences adapted to the needs of the consumers through ICT-based solutions and digital tools” (European Union, 2019, p.7). In short, offering a superior tourism experience through ICT (Information and Communications Technology) and digital tools, tailored to the needs of our guests. While simple in spirit, approaching this in practice (and knowing when you are succeeding) is much murkier. A potential cause for this is trying to define what we mean by digital skills, tools, and experiences:

Photo source: Google’s The Keyword

  • Are there certain experiences which are more digital-prone, or are digitally ‘critical’ for securing positive guest experiences?
  • What constitutes a digitally-skilled employee in tourism? Is it knowing how to engage guests on social media, building an integrated website, or working strategically with data? Does it depend on where in the tourism value chain the employee works?
  • Is digitalization about making employees life easier, so that they can focus on the critical aspect of personal service? Or is it about making the guest’s life easier? Maybe both?

Alice Bank Danielsen’s presentation further highlighted that many of the tourism companies identified digital activities as marketing initiatives, and it was in these areas that particularly SME’s struggled to make time work with these initiatives systematically and strategically. While incredibly important, this only sheds light on part of the digital skills divide. Research by Carlisle et al. (2021) has identified the need for a host of digital skills across tourism sectors in Europe, as seen below.  

Tour operators/travel agents

Skills related to digital marketing and social media, including the role of influencers. Analytical skills and making sense of big data was seen as important, yet more as a requirement for managerial and leadership level (as opposed to operations).

Destination Management Organizations (DMO’s)

Rather than providing information, DMOs see a need in the future to provide inspiration and experiences for visitors. They need to act as consultants to tourism companies in their destination, and to aid them to attract (new) target groups. This means supporting digital developments particularly within community management and marketing. Moreover, this requires digital analytical skills to provide data-driven analytics and marketing, and to conduct studies of tourism and trend analysis. To summarize, the digital skills needed here can be encapsulated as business intelligence, both on an operational and strategic level. 

Accommodation Providers

A blend of both marketing and operational digital skills was identified as critical. OTA’s and online booking portals will continue to dominate the market, and an online presence is a must to secure financial growth. While accommodation providers acknowledged the value of younger employees’ knowledge of social media, they found business communication skills to be lacking – in other words, writing skills to produce valuable content.

Rapid advancements in operational software, ranging from PMS (Property Management Systems) to CRM and hotel systems (e.g., Opera) are also seen as necessary. A leap forward in app-based programs, for example for housekeepers, is also seen as required digital skills. Hands-on skills on how to work technical equipment for accommodation providers who also host events (projectors, video equipment, sound systems, etc.) was seen as necessary.

It is quite clear for accommodation providers that there is wide range of digital skills needed, from both a hard- and software position. For SMEs, particularly family-driven entrepreneurial providers, this is quite a wide-range palette of skills necessary, and is justifiably, a digital jungle to overcome!

Visitor attractions

Was seen as lagging behind with other tourism companies, particularly with the use of big data, online marketing, and social media management. The most critical reflection was that at the moment, technical staff such as housekeepers or gardeners do not need digital skills, yet it that it was only a matter of time before every employee needs to have digital skills (or at least, a working knowledge of digital tools), as they will be tantamount to not only operational excellence, but to improve the visitor experience as well.   

F&B Operations

Employees foresee a significant shift in the food and beverage sector, as the restaurant industry has already begun a much-needed digital transformation to keep up with the modern guest. Changing eating habits, a drive for better gastronomic experiences, and an increased focus on local produce and quality, has created significant ripples down the restaurant supply chain, resulting in restaurants having to adjust their core offerings to match the digital guest.  

Christian Dragin-Jensen, Senior Research and Business Development Specialist, Business Academy SouthWest

What can we as educational institutions do?           

 Based on Alice Bank Danielsen’s comments and the Kvistgaard & Hird report, it is quite clear that the first necessary course of action is to instigate a dialogue with practitioners. We are, at the moment, sitting in our ivory tower, slightly out of touch with the lay of the land. This dialogue needs to be systematic and strategic (much like working with digitalization!), as technologies and demands are continuously evolving. This would also allow us to tailor courses not only to our students, but also to courses for continuing education (i.e., practitioners in the field, looking to upgrade their skillset). I believe that, tailoring, will be the critical factor for success in navigating the digital jungle for both current and prospect employees in the tourism sector. As Carlisle et al.’s research highlighted, different skills are needed for different sectors, and we simply cannot lump all these skills into broad categories of operational digital skills and marketing digital skill for all sectors. Create courses specifically for accommodation providers, DMO workers, visitor attractions, etc. to make sure you can pinpoint the right skills. For both students and continuing education participants, show them how to structure this strategically and systematically within their type of organization, so that it doesn’t result in process coincidences – an unsystematic smattering of actions.

To summarize:

  1. Increased dialogue (strategic and systematic) between educational institutions and pracitioners.
  2. Fine-tune digital skills classes/courses based on specific sectors (maybe even jobs?) within the tourism industry.
  3. Continuously tailor courses to match digital demands of guests.
  4. Teach students and practitioners how to create and systematically use a digital strategy.

References

Carlisle, S., Ivanov, S., & Dijkmans, C. (2021). The digital skills divide: evidence from the European tourism industry. Journal of Tourism Futures. https://doi.org/10.1108/JTF-07-2020-0114

European Union. (2019). European Capital of Tourism – Guide for Applicants.

Kvistgaard, P., & Hird, J. (2019). Vi arbejder mest med digitalisering om vinteren: En kvalitativ analyse af nordjyske turismevirksomheders digitale modenhed som kilde til øget vækst i nordjysk turisme. Retrieved from https://www.e-pages.dk/aalborguniversitet/756/html5/

Categories
Business Academy SouthWest Dania Academy Denmark Digital Competences Linnaeus University Meeting News Sustainable Tourism University of Greenland University of Turku Western Norway University of Applied Sciences

TourNord’s 1st network meeting!

What an exciting week this has been! After so many delays and postponements due to COVID-19, TourNord was finally able to have its first ever network meeting!

From the 22 – 24 of November 2021, Business Academy SouthWest hosted the network meeting in Esbjerg, Denmark, where participants from Western Norway University of Applied Sciences, Linnaeus University, University of Turku, University of Greenland and Dania Academy attended.

Serving as a forum for exchanging best practices and experiences for education and knowledge development within Nordic Tourism, the central themes of the network meeting were:

  1. Preparing students and educators in tourism with digital skills & competences
  2. Developing Sustainable Tourism Destinations


Day 1: A day of digital skills & competences

After a warm welcome, TourNord got straight down to business with a presentation from Alice Bank Danielsen from Danish Coastal and Nature Tourism, who gave us a fascinating insight on the schism that exists between educational institutions’ understanding of digital competences in the tourism sector versus the actual reality. She also rounded off by presenting the digital toolbox they have created, to serve as an inspiration and guidance tool for tourism actors in Denmark. This was followed afterwards by a great debate on how we (as educational institutions) can better gear our staff and students to be more prepared for the digital world that is tantamount to succes in modern tourism.

After a quick break, we then went into a brainstorming session on how we could generate a concrete course which would help contribute to the digital competences skill gap in the Nordic tourism sector. Splitting into two groups, we came up with two very different (but equally inspiring) ideas!

One group laid a framework for a completely digital course (geared at both higher education students and the life-long learning adult education sector), which could be completed through a series of achievements and tasks (microcredentials). The course would stand on ‘three digital legs’, focusing on strategy, marketing and operations. The course would be case-based, in order to be context specific for the local partner institutions’ needs and demands.

The second group loved the idea of a digital course, but also saw the need and desire after long COVID-19 lockdowns for students to travel and meet – creating a short and intensive physical course where partner institutions’ students where required to travel to 2-3 partner schools. Students would receive both lecturing and be able to work on local cases with regards to using digital tools to optimize business performances of local tourism actors. Each partner institution has different skills (close ties to practitioners, workshop and creative thinking facilitation, digital skill application, etc.) and would be fine-tuned accordingly.

We plan to further work on these two ideas at our next network meeting!

Innovation Consultant Alice Bank Danielsen presenting.

Day 2: Excursion and Sustainable Tourism Development

Esbjerg is known for being windy (and the odd spot of rain as well!), yet we could not have asked for better weather in late November for our excursion to the Wadden Sea National Park (a UNESCO World Heritage Site). The morning started off with a visit to the Wadden Sea Center, where we were introduced to the the park, the relationship between nature and tourism, and how the Wadden Sea was unique in its biodiversity.

We then went on an oyster safari in the Wadden Sea, traversing ca. 2.5km into the ocean during low-tide (our guide informed us that the difference in water level between low and high tide was 1m70!).

Once we reached an oyster reef, our guide showed us how to chuck and eat oysters, all the while informing us about the types of tourists these tours normally get, interesting information about the wildlife (including snails that surf the waves, and white-tailed eagles) and the importance of knowing how to navigate the landscape.

Safely back at the Wadden Sea Center, the TourNord group then held a brainstorming session on future development projects – inspired by the Wadden Sea excursion, sustainable tourism development was the focal point. After a great discussion (where many ideas where generated), we decided that coastal tourism in the Nordics is indeed incredibly unique in the world of tourism (and how to develop it sustainably). We will therefore continue working on developing a project revolving around Nordic Coastal Tourism at our next network meeting in Finland!

Our day ended by passing by Ribe, Denmark’s oldest town, and a well-known tourist destination.

TourNord on an oyster Safari in the Wadden Sea National Park!

Day 3: Sustainable Tourism Development: Academic discussions and practical realities

The final day of the network meeting had a very special guest – Professor of Tourism Janne Liburd from the University of Southern Denmark, and Chairman of the Board for the Wadden Sea National Park. Janne invited us to a scintillating group discussion on understanding collaborative and sustainable tourism development. We were inspired by Janne Liburd’s transformative approach to sustainable tourism development, and we collectively tried to see how we could introduce this paradigm shift of moving tourism as growth-based industry selling a ‘product’, to instead how tourism can be a generator of wellbeing (moving across domains of cultural, economic, and ecological wellbeing). Specifically, how tourism can move from an industry that depletes an area of its resources, to instead to become a holistic part of its habitat – something the UN development goals would definitely adhere to!


Categories
Business Academy SouthWest Denmark Finland News Research University of Turku

TourNord at the NordYrk 2021 conference!

Timo Halttunen (University of Turku), Anders Karkov (Business Academy SouthWest), Christian Dragin-Jensen (Business Academy SouthWest) and Céline Kylänpää (University of Turku) presented their research last week at the NordYrk 2021 online conference at Linköping University, Sweden. With 193 registered participants, the conference brought many (Nordic) researchers and participants interested in the conference’s theme: “Transitions to, between, and within school and working life in vocational education and training”.

The Tournord members’ research, titled “Collaborative Problem Solving in Real-World Situations”, involved 4 case studies of culinary (VET) and tourism management (higher education) students in Finland and Denmark. Travelling to hotels in the cities of Sønderborg (DK) and Pori (FI), students were tasked on tackling a very (globally) relevant issue of food waste in the hospitality sector.  

Lead author Timo Halttunen presented the case studies and findings, bringing to attention the impact of different conditions present at the workspace to collaborative problem solving. As Timo Halttunen states:

“In classrooms, problems have a clear starting point and a goal. At the workplace, problems are often ill-defined, meaning that the starting point and end result are not that clear. At the workplace students may or may not receive support for their problem solving, and they are left to their own devices. In our study, we found that access to expert skill and knowledge is crucial for success in collaborative problem solving. However, the students underused the learning affordances present at the workspace. Furthermore, it was important that students had an opportunity to access the authentic venue to explore the problem space. In this case, the restaurant for breakfast buffet at the hotel was a richer environment for student collaborative problem solving than a conference room or a pub at the same hotel. To conclude, it was important that teachers were present to intervene when needed, and to provide students with support in perspective taking and generating solutions. When students got back on track again, teachers stepped aside and let the students to develop their sense of agency and take charge of their own learning process”.

Timo Halttunen, Head of Brahea Development Services at University of Turku and Chairman of UCEF (University Continuing Education Network Finland).

The research contributes to the growing body of academic literature highlighting the need for teachers, educators and professionals to bridge the gap between classroom and workplace. Moreover, Collaborative problem solving provides a fascinating insight into solving ill-defined problems, a critical 21st century skill.  

You can find the conference abstract here.

Have any questions about the research or want to collaborate? Contact Timo Halttunen or Christian Dragin-Jensen.

Categories
Business Academy SouthWest COVID-19 Denmark Koszalin University of Technology Linnaeus University News Norway Poland Research Sweden Western Norway University of Applied Sciences

TourNord partners to investigate how to build resilient events and festivals in times of uncertainty!

We are starting 2021 with a bang!

We are pleased to announce that an international team from TourNord, working under the direction of Dr. Grzegorz Kwiatkowski, Assistant Professor at the Koszalin University of Technology and Associate Professor at the Western Norway University of Applied Sciences, will be investigating how to build resilient events and festivals during uncertain times! A very relevant topic considering the severe effects the global pandemic COVID-19 has wrought.

COVID-19 has led to a lockdown of local, regional and even national economies for months at end. Society has faced new (and severe) social and economic challenges, huge losses in experience economies such as the event, tourism and hospitality industries. The International Labour Organization (ILO) predicts that unemployment will rise by 24.7 million people due to the COVID-19 pandemic. ILO further estimates that by the end of 2020, the economic loss due to COVID-19 will tap up to 3.4 trillion dollars.

(Left: An empty festival ground makes for a haunting landscape)

This situation constitutes to be a great societal challenge which calls for urgent intervention, to save what is left and (re)build a resilient Event & Festival (E&F) sector through action research. The rational for this project, running from February – August 2021, lies in the need for up-to-date knowledge and knowledge-based tailored solutions to build resilient E&F ecosystems in our “new reality”.

The project is to be undertaken by an international group of researchers from: Koszalin University of Technology in Poland (Dr. Grzegorz Kwiatkowski, Dr. Dorota Janiszewska, Dr. Luiza Ossowska, Dr. Dariusz Kloskowski), Business Academy SouthWest in Denmark (Dr. Christian Dragin-Jensen), Linnaeus University in Sweden (Dr. Marianna Strzelecka) and the Western Norway University of Applied Sciences (M.L. Vilde Hannevik Lien).

Project lead, Grzegorz Kwiatkowski, is looking forward to the international cooperation and the results the project will bring:

The possibility of implementing this grant is the result of the beneficial international cooperation implemented so far by our department. We will be able to conduct important research on issues that affect us all.

Gregory Kwiatkowski,
Ass. Professor, Koszalin University of Technology
Associate Professor, Western Norway University of Applied Sciences

Financial support for the project was obtained from the “Intervention Grants” Program of the National Agency for Academic Exchange (NAWA) in Poland. The purpose of the program implemented is to support international cooperation of research teams in response to sudden, important, unforeseen social, civilization and natural phenomena with global or regionally significant consequences.

We look forward to hear what findings the project will bring, and how we can help bring forward these findings to practitioners, students and researchers alike!

Categories
Denmark News

A meeting of minds!

GREAT NEWS!

TourNord is now collaborating with the Center for Hospitality and Experience Economy

Picture source: medium.com

Located in Denmark, the Center for Hospitality and Experience Economy (CHEE) is an independent knowledge center, geared at “spreading knowledge about hospitality and the experience economy”.

Here at TourNord, we are very much looking forward to learn about CHEE’s most recent projects, which focus on volunteerism in tourism, and how to strategically work with big data, turning information into tangible actions!

We are certain this collaboration will help facilitate better knowledge for our partner institutions, our students within the experience economy, and will lead to future projects together!

You can check out their website here.

Categories
Meeting News

1st network meeting: Postponed

Unfortunately, due to the COVID-19 situation, the 1st network meeting in Denmark has been postponed until 2021. Dates for the meeting will be announced in 2021.

If you have any questions/comments, please contact project lead Christian Dragin-Jensen at cdje@easv.dk

Stay safe everyone, and we will see you all in the new year!

TourNord

Categories
Business Academy SouthWest Denmark Finland Research University of Turku

Work-Based Learning in Finland and Denmark!

Last week, the University of Turku (UTU) and Business Academy SouthWest (BASW) conducted several Work-Based Learning sessions in Pori, Finland and Sønderborg, Denmark. The topic of the Work-based learning (WBL) sessions was Food waste in the food service sector. The goal of these sesssions were to study teacher and learner strategies in Creative Problem Solving, as a means to obtain meaningful learning. Specifically, the project aims at exploring how teachers and learners determine the right problem to solve, and how to solve it. Inspired by a design thinking process, the focus is on emphasizing with customer needs, defining a problem and ideating to solve the problem. The notion of meaningful learning is studied from the perspective of how teachers and learners co-create a learning process that aims at supporting better understanding of the needs of the customer and strategies for solving their problems.

The project project draws upon existing state-of-the-art research in education, such as Hesse et al.’s framework for teachable collaborative problem solving skills ( 2015), Tynjälä et al.’s model of integrative pedagogy (2016) and work-based learning (e.g. Kis, 2016; Lemanski & Overton, 2016; Siebert, Mills, & Tuff, 2009).

The project aims to answer the following research questions:

  • How do teachers script engaging learning processes that support development of learner autonomy and agency?
  • What constitutes an industry-relevant learning process?
  • Can student work readiness be improved by supporting learner autonomy and agency?

A more in-depth description of the project can be found here.

What did the sessions look like?

Working together with staff from the Sokos Hotel Vakuuna Pori and students and teachers from the Satakunta University of Applied Sciences in Finland, UTU observed teacher and learner strategies. Firstly, the hotel manager Riina Ojanen presented the problem of food waste at the hotel. Students then, in groups, worked on redefining the problem and were then allowed to ask the hotel manager additional questions in order to reformulate and fine-tune the problem. They then worked in groups to provide solutions. Each group came onstage to present their findings. The other groups listened carefully, and asked more questions when necessary. The hotel manager gave feedback on the solutions provided. Finally, students evaluated their learning experience using an online tool, mentimeter. Teachers evaluated the groups learning process and their own teaching experience.

WBL: Students from Satakunta University of Applied Sciences at the Sokos Hotel Vakuuna Pori.

In Denmark, BASW worked together with Hotel Sønderborg Strand, where a similar structure was held. First, the students received a tour of the hotel (with masks due to CoVID-19 restrictions in Denmark!). The topic of food waste was then presented by Executive Chef Allan Larsen, Hotel Manager Dorit Møller and marketing coordinator Trine Nielsen. The groups (and teacher), just as in Finland, followed the same process to reach solutions, as well as their evaluation of the session.

Picture (left): A student presenting his group’s solution to Food Waste to other students.